Right of Withdrawal

Articles VI.47–VI.53 of the Belgian Code of Economic Law (CEL)

1. Right of Withdrawal — 14 Days

As a consumer (an individual acting outside their professional or commercial activity), you have the right to withdraw from your purchase without giving any reason within 14 calendar days of the date of purchase.

2. Exception for Digital Content (Article VI.53, 13°)

Important: The right of withdrawal expires for the supply of digital content not delivered on a tangible medium (streams, downloads, immediate access to platform content) if, before or at the time of ordering, you have explicitly agreed to immediate delivery and have acknowledged that you thereby lose your right of withdrawal.

For purchases made via Muziekplatform.com, you are explicitly informed of this on the payment page. If you have given that confirmation, withdrawal is no longer possible for that purchase.

3. When Does the Right of Withdrawal Still Apply?

  • Subscriptions that have not yet started (no access has been granted).
  • Purchases where you have not given the confirmation mentioned above.
  • Masterclass registrations taking place more than 14 days in the future and not yet started.

4. How to Withdraw

Send an unambiguous statement before the 14-day period expires via:

Upon receipt of your withdrawal we will confirm it promptly by email. Reimbursement will take place within 14 days using the same payment method you used for the purchase.

5. Model Withdrawal Form

To: Kyzoe · info@muziekplatform.com

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following service:

Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Email address of account:
Signature of consumer(s) (only for paper form):
Date:

(*) Delete as appropriate.
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