Privacy Policy

Last updated: 02 November 2026

1. Data Controller

The personal data processed via Muziekplatform.com is the responsibility of:

Kyzoe
Part of directories.kyzoe.be
VAT number: BE 0885.138.658
Email: privacy@muziekplatform.com

2. What Data Do We Collect?

We process the following categories of personal data:

Account data: name, email address, password (hashed), role (artist / fan / booker).
Artist profile data: artist name, biography, photo, instruments, social links, bank details (via Stripe/Mollie — we do not store account numbers).
Payment data: transaction references, amounts, payment status. Card details are processed exclusively by Stripe or Mollie.
Communications: messages via the contact form, booking requests, mailing lists.
Technical data: IP address, user agent, pages visited (for security and statistics).
Cookies: see our Cookie Policy.

3. Purposes and Legal Bases

Purpose	Legal basis (GDPR art. 6)
Creating and managing your account	Performance of contract (6.1.b)
Processing payments	Performance of contract (6.1.b)
Handling bookings and masterclasses	Performance of contract (6.1.b)
Complying with legal retention obligations	Legal obligation (6.1.c)
Fraud prevention and security	Legitimate interest (6.1.f)
Platform statistics (anonymised)	Legitimate interest (6.1.f)
Newsletter / marketing communications	Consent (6.1.a) — unsubscribe always possible

4. Retention Periods

Account data: for as long as your account is active + 12 months after deletion.
Payments & invoices: 7 years (Belgian accounting legislation).
Log files / IP addresses: maximum 12 months.
Newsletter subscriptions: until you unsubscribe.

5. Sharing with Third Parties

We only share your data with:

Stripe, Inc. and Mollie B.V. — payment processing (their own privacy policies apply).
Email providers — for sending transactional emails.
Hosting provider — for the technical hosting of the platform.
Government authorities, where required by law.

We never sell your data to third parties.

6. Your Rights

You have the right to:

Request access to your personal data.
Request rectification of inaccurate data.
Request erasure (right to be forgotten).
Request restriction of processing.
Request data portability.
Object to processing based on legitimate interest.
Withdraw consent previously given.

Send your request to privacy@muziekplatform.com. We will respond within 30 days.

7. Filing a Complaint

If you are not satisfied with the way we process your data, you may file a complaint with the Belgian Data Protection Authority (DPA):

Rue de la Presse 35 · 1000 Brussels
www.dataprotectionauthority.be

8. Security

We implement appropriate technical and organisational measures to protect your data: encrypted connections (HTTPS/TLS), hashed passwords (bcrypt), access controls and regular backups.

9. Changes

We may update this privacy policy. Significant changes will be communicated by email or via a notice on the platform.